Guarantee Policy

We are committed to providing our customers with healthy, well-adjusted exotic pets. If you are not satisfied with your purchase for any reason, we offer a 100% satisfaction guarantee.

What is covered?

This guarantee covers all live animals sold on our website. It does not cover any products or services sold separately, such as food, bedding, or veterinary care.

What is not covered?

This guarantee does not cover any damage or injury caused by neglect, abuse, or accident. It also does not cover any animals that are sick or injured at the time of purchase.

How to get a refund

If you are not satisfied with your purchase, please contact us within 5days of receipt. We will then arrange for a full refund, including shipping costs or offer to resent your purchase if that’s if you want a resent or refund.

We are here to help

We want you to be happy with your purchase. If you have any questions or concerns, please do not hesitate to contact us at [email protected] we will always respond to your messages as soon as posible.